Human Resource Management
Do you feel confident to give the practice test a try? The format of the test will be nice and familiar for most as it will be multiple-choice with only one correct answer. When you write your answer make sure to tap (or hover over) the question to give you the answer and an explanation.
This quiz shall test what you already know and challenge you to learn more. If you do not get a good score, don’t give up, but instead dive into more reading, flashcards, and videos.
WarningPlease do keep in mind that we can’t guarantee the accuracy of this quiz, so we do recommend you also run through a full-length practice exam. We’ll recommend some good options in the resources section at the bottom of this page.
Question 1: Which one of the following assists HR managers in management processes?
a) Line manager
b) First line supervisor
c) Staff manager
d) All of the above
Reason: Line hierarchies exist in revenue-generating departments such as manufacturing and sales. Staff hierarchies exist in departments that consume revenues; their central role is to support revenue-generating departments by things such as making policies and taking internal organizational decisions etc., leaving Option C – Staff managers – as the role that assists HR managers.
Question 2: Redesigning business processes to achieve goals more efficiently and effectively is called…
a) Redesigning the jobs of workers
b) Assigning additional activities to workers
c) Moving workers from one job to another
Reason: Business Process Reengineering (BPR) is the analysis and re-designing of business processes and job workflows in an organization. Through re-engineering, new patterns are determined to get work done more efficiently and effectively.
Question 3: Which of the following is defined as the written record of job duties, responsibilities, and work conditions?
a) Job description
b) Job specification
c) Job profile
d) None of the above
Reason: A document that describes the duties and responsibilities of a job is called a job description. Job descriptions also define whom employees have to report to, and it specifies the skills and education required for the position. The salary range of the position is also outlined in the job description.
Question 4: An employee that belongs to neither the home country nor the host country is called…
a) A foreigner
b) An expatriate
c) External talent
d) A third-country national
Reason: When a company opens a branch in another country (known as the host country) it has three staffing options:
• It can hire from the home country (home-country national strategy; the employees are called expatriates)
• It can hire from the host country (host-country national strategy)
• It can hire a third country national (third-country national strategy); such employees are called third country nationals
Question 5: When an employer refuses labor access to the workplace, this is known as:
a) A grievance procedure
b) A lockout
c) An injunction
d) A strike procedure
Reason: During a conflict between labor/employees and employers, if the employer shuts down the workplace and labor is not allowed to work, this is called a lockout. This is done to pressurize employees to agree with the terms set by the employers. When several employers take a lockout action together, this is known as a joint lockout or shutout.
Question 6: What is the bonus salary paid to an employee on the basis of individual performance called?
a) Merit pay
c) De-merit pay
d) Fixed merit pay
Reason: Merit pay (pay-for-performance) is a raise in salary based on set criteria. If an employee can meet set goals as described in specific criteria, then he or she is given merit pay. Usually, a meeting between the employee and employer is held to review performance before giving out merit pay.
Question 7: Which of the following laws require employers to provide equal opportunities to all its employees?
a) Civil Rights Act Title VII, ADA, ADEA
b) ERISA, FMLA, FLSA
c) OSHA, WARN
d) NLRA, Taft-Hartley Act, Civil Service Reform Act
Reason: The Americans with Disabilities Act (ADA) and the Age Discrimination in Employment Act are the laws that prohibit companies from discriminating on the basis of disabilities or age, while Civil Rights Act Title VII prohibits organizations from discriminating on the basis of race, color, ethnicity, sex, language, etc.
Question 8: Employees get to decide their own schedule, i.e., the number of hours per day and the number of days a week/month through ________ schedule.
a) a deferred workweek
b) a compressed workweek
c) a flexible workweek
d) a stable workweek
Reason: Employees can choose their own schedule through a compressed workweek schedule. For example, an employee can work for 10 hours a day and take three days off in a week, or they can complete their required hours in fewer days and take other days off.
Question 9: Facts and data are used for decision making in:
a) Evidence-based HRM
b) High-performance work systems
c) Both A and B
d) None of above
Reason: In evidence-based HRM, human resource managers critically use evidence, facts, and research to make important decisions that matter to the organization and its employees.
Question 10: Which of the following reactions by a dissatisfied employee can worsen a bad situation in an organization?
Reason: A dissatisfied employee may leave an organization, or they may choose to stay loyal and actively voice their problems and constructively work toward improvement with the employer. However, neglect is when an employee neither leaves the job nor works to help the organization and instead chooses to ignore their problems, leaving grievances and issues to smolder and worsen over time.
More DSST Study Resources
Are you at the beginning of your study process, or just looking for a couple more practice questions to finish prepping for your exam? In either case, you can find some of my favorite resources below. Some of the links below are affiliate (Amazon for instance), which means they’ll pay us a few bucks for every purchase through the link. Feel free to use those links if you want to support the site, but you can also just Google the title or pick the book up at your local library.
Official DSST Practice Test: Ok, so the DSST website isn’t the most inviting, but it will give you the best approximation of the real exam experience. Also, the official practice test is quite affordable (currently just $5 per practice exam).
DSST Human Resource Management | Mometrix: Textbooks are great as far as they go, but I’d generally recommend you opt for this exam guide instead. It tends to cut through the confusion and help you accelerate your learning process.
InstantCert Academy: Another website with a very dated design, but as ancient as it looks, this is actually an incredibly valuable resource. Basically, you get a massive set of flashcards that you can use to study human resources management and to really solidify that knowledge so you’re ready for the exam.
Plenty of other resources exist – just do a quick internet search – but these are a fantastic start, and probably all you really need. I’ve personally done some exams with just InstantCert and the official practice test.